In today’s fragmented healthcare landscape, simply giving consumers access to their health data isn’t enough. To truly impact outcomes, this data must be actionable, understandable, and integrated into their everyday healthcare experiences. Achieving this requires more than technology—it demands a FHIR-enabled platform that unifies data, solutions, and services to deliver meaningful, personalized care.
b.well’s approach to solving this challenge has earned us recognition across three of Gartner’s 2024 Hype Cycles, reflecting our leadership in advancing digital transformation:
- Hype Cycle for Healthcare Providers, 2024
- Hype Cycle for Digital Care Delivery Including Virtual Care, 2024
- Hype Cycle for U.S. Healthcare Payers, 2024
These mentions highlight our commitment to transforming healthcare by driving real consumer outcomes. Let’s explore what these recognitions mean for the industry and, more importantly, for the people interacting with healthcare every day.
1. Enhancing Healthcare Providers’ Digital Front Doors
In the Hype Cycle for Healthcare Providers, 2024, b.well was highlighted for our digital front door solution, which is just one piece of our comprehensive technology. Our digital front door centralizes healthcare interactions in a single, user-friendly platform, enabling healthcare providers to seamlessly integrate digital and in-person experiences.
The Impact: By connecting the dots between scheduling, health records, and care plans, we empower individuals to make proactive health decisions, such as booking preventive screenings or managing chronic conditions. This leads to more timely care and a reduction in missed opportunities for intervention.
2. Transforming Digital Care Delivery
The Hype Cycle for Digital Care Delivery Including Virtual Care, 2024 featured b.well for supporting digital and virtual care providers with a composable platform architecture. Our platform accelerates the deployment of innovative care models by unifying continuous data and multi-experience communication.
The Impact: This means consumers can access virtual care that is not only convenient but also personalized and connected to their overall health journey. With all data in one place, individuals can have informed conversations with their providers and access the right care at the right time, no matter where they are.
3. Revolutionizing Health Plan Navigation
In the Hype Cycle for U.S. Healthcare Payers, 2024, b.well was recognized for our health navigation capabilities. We help health plans close care gaps and direct members to the most cost-effective care options using personalized insights and health data.
The Impact: For consumers, this translates into simplified healthcare navigation. Instead of sifting through complex insurance information or struggling to find the right provider, our platform offers guided, actionable steps to connect with appropriate care. This not only improves health outcomes but also reduces the financial burden on members and health plans alike.
Making a Difference Beyond the Recognition of Gartner’s Hype Cycles
The ultimate goal is to go beyond NPS and engagement scores, but to drive real-world outcomes that matter. This means moving beyond traditional measures of engagement to support actions that improve health and well-being. For example:
Care Gap Closures: Over three years, we significantly increased quality performance by closing care gaps through outreach and health data connections. This led to more annual wellness visits and cancer screenings—preventive care actions that improve quality performance scores and saves lives:
- Annual Wellness or Preventive Visit: 51% increase
- Breast Cancer Screening: 78% increase
- Colorectal Cancer Screening: 229% increase
Appropriate Care Utilization: By centralizing benefits and access options with personalized education, one client saw a 44% decrease in non-emergency ER visits over three years, saving costs and ensuring individuals received the right care at the right place.
Self-Service Actions: Our digital booking workflow reduced access burdens and administrative workload, achieving a 1.58 ROI in 18 months with a 90% pre-visit completion rate. This generated $3-4M in projected revenue by improving insurance capture and reducing manual processes.
“The healthcare industry is on the cusp of a transformational shift to an ecosystem model of care delivery, where data, solutions and services connect to create seamless consumer experiences,” said Kristen Valdes, founder and CEO, b.well Connected Health. “b.well is proud to be powering this shift for healthcare organizations around the country, and this recognition from Gartner shows the progress our partners have achieved toward making this future-forward infrastructure a reality for consumers and their families.”
Building a Connected Health Ecosystem
As we continue to push the boundaries of what’s possible in healthcare, we remain focused on one thing, delivering value to each and every healthcare consumer. This means creating seamless, personalized experiences that empower individuals to take control of their health, make informed decisions, and achieve better outcomes.
The recognition from Gartner is not just an acknowledgment of our innovation; it’s a call to action for the entire industry to prioritize meaningful consumer engagement and outcomes that matter. Because at the end of the day, healthcare is about more than just technology—it’s about people.Want to learn more about how b.well is transforming healthcare experiences? Contact us today to see how we can help you take meaningful actions that drive outcomes.
