In this installment of b.well’s Lost in Healthcare Series, Kate Kolchier, VP of Delivery & Excellence at b.well, shares her experience navigating the healthcare system during her father’s cancer diagnosis. Her story reveals the challenges patients and families encounter when trying to access medical information, from unresponsive providers and non-functional patient portals to complex record-sharing processes.
Kate’s narrative is a powerful testament to the series’ core theme: patients often feel adrift in a complex medical universe, struggling to find their way through fragmented information and technological barriers. Through her efforts to obtain her father’s medical records and seek a second opinion, she not only helped her father but also illuminated the systemic barriers to accessing healthcare information.
About This Series
Navigating the Healthcare system can be as complex and disorienting as deep space, patients often find themselves adrift, struggling with fragmented information and technological barriers. Lost in Healthcare is b.well’s raw series of stories from employees who experienced firsthand the profound challenges of medical communication and access.
Each narrative reveals the human impact of systemic failures, stories of advocacy, resilience, and the urgent need for solutions that connect patients with their health information. Inspired by our CEO’s journey and driven by our experiences, these illuminate the problems b.well aims to solve: simplifying healthcare and ensuring no patient ever feels lost again.
