Inside the CMS Conversational AI Assistant Pledge: How Early Adopters Are Delivering

Join b.well Connected Health and Citizen Health for a fireside chat on the CMS Conversational AI Assistant pledge.

This session will cut through the myths around AI in healthcare, outline the reality of what the CMS framework enables, and highlight how innovators are moving from commitment to delivery today.

Hear what b.well and Citizen Health are building, what it takes to support this industry-wide effort, and how organizations can play a role in making conversational AI assistants safe, effective, and real for patients.

Overview of session:

• The CMS Health Tech Ecosystem and conversational AI pledge: How the voluntary framework is leveling up technology standards (FHIR, modern identity, no portal requirements) to give every patient a personalized AI health assistant in their pocket
• Building trustworthy AI through transparency and provenance: Best practices for ensuring AI accuracy including citation requirements, patient data correction capabilities, human-in-the-loop approaches, and bringing providers into the conversation for real adoption
• The power of consented community data: How AI assistants can connect patients with similar conditions through secure, de-identified queries of verified medical records, helping people learn from others’ experiences and treatment journeys while maintaining privacy