Summary
Recent federal and state regulations are paving the way for a new era of healthcare consumerism, putting the power in the hands of the consumer. As a result of this, payers are facing more pressure to provide an improved member experience.
Healthcare Consumerism Trends and Regulations Fall into Three Groups:
- Shoppability: Providing consumers with the convenience of receiving care where, when, and how they prefer.
- Transparency: Clearly showing consumers what a service will cost and how much of that cost insurance will cover, coupled with ready access to health records.
- Usability: Allowing consumers to easily and seamlessly experience shoppability and transparency.
Dive more extensively into each regulation and discover how healthcare systems can leverage the regulatory momentum promoting healthcare consumerism to their advantage.
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Dive deeper into each regulation and learn how health systems can take advantage of the regulatory push for shoppable healthcare.
